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Fursure Card Customer

FAQs

Signing up & Signing in

What information can I use to sign up for and sign into my Fursure Card?

Sign Up

You can sign up by creating a Fursure profile with a unique password. Also, at times we may require that you enter in a verification code that we deliver to you via SMS or email. If you are not able to receive the text or email for any reason, you can contact our support team by sending an email to support@getfursure.com.

Sign In

Similarly, you can sign into your Fursure Card using your email that you signed up with. If signing in with your email, you will also need to enter in the password you created at the time of signing up. At times we may require that you enter in a verification code that we deliver to you via SMS or email. If you are not able to receive the text or email for any reason, you can contact our support team by sending an email to support@getfursure.com.

Where do I find the code to sign into my Fursure Card?

Fursure protects our users by requiring Multifactor Authentication (MFA). At times we may require that you enter in a verification code that we deliver to you via SMS or email. If you are not able to receive the text or email for any reason, you can contact our support team by sending an email to support@getfursure.com

I can’t remember my password.

To request a new password, click on “Forgot password?” when logging in and enter in your email when prompted. Click the “Reset password” button at the bottom of the screen. We will then send a time-sensitive link to your email inbox for you to reset your password. Open up your email to access that link which will then direct you to a page where you may reset your password back in our app.

I have a new phone number or email.

When signing in, we may request that you submit an additional code to authenticate your identity and protect your personal information. This provides an additional layer of protection to add an extra level of security to your account. We may send this code via email or SMS, whichever you prefer. Please do not share this code with anyone. Fursure will never request that you provide your code on a phone call, text message, email, or chat.

If you have a new phone number or email address, contact our support team at support@getfursure.com.

How do I link my bank account?

Fursure has partnered with Plaid to allow for customers to easily link their bank account by logging into their bank’s platform using their bank username/email and password. To link your account, click on the “Card” tab at the bottom of the Fursure Card app. On the new screen that opens up, you will see the option to select “Deposit” in the middle of the screen. When you select this option you will the be given two selections: 1) select “Link Bank Account” to easily and conveniently log into your bank’s portal to authorize and link your bank account, or 2) select “ACH Transfer” to manually enter your bank account information including your routing and account number. When manually linking a bank account, please note that you will not be able to make a deposit until “approved.” Please contact our team via live chat using the “Contact Customer Support” button on the Settings menu between the hours of 8 am CT and 8 pm CT or by contacting us at support@getfursure.com.

If you need any assistance with linking your bank account, please contact our support team via live chat using the “Contact Customer Support” button on the Settings menu between the hours of 8 am CT and 8 pm CT or by contacting us at support@getfursure.com.

> Order, replace, lock/unlock, or activate your debit card

Do you offer SMS or text messaging to provide fraud alerts?

For fraud alerts support, please contact our support team via live chat between 8am-8pm CDT on weekdays and between 10am-2pm CDT on Saturdays and Sundays under the Settings tab of your Fursure Card app, or by emailing us at support@getfursure.com

How do I order my physical debit card?

Once you make your first deposit into your virtual Fursure Card, you are able to use your virtual card following our approval process, which is typically instant. This process is a fraud prevention measure to protect your security.

We will automatically mail you a copy of your new physical debit card, which typically arrives in 4-7 business days.

My card is lost or stolen.

If your physical debit card is lost or stolen, we would recommend that you immediately lock your card through the app by accessing the “Settings” tab on the menu navigation bar at the bottom of the screen. Scroll to the bottom to locate the button that says “Lock card” and toggle the option on or off to lock or unlock your card.

You may also contact us directly to report your card as lost or stolen via live chat using the “Contact Customer Support” button on the Settings menu between the hours of 8 AM and 8 PM CST. We will freeze your card on our end to prevent further unauthorized transactions and help you to order a replacement card. If it is after our business hours, you may also contact Visa Support at 1-833-333-0417 to report your card as lost or stolen.

If there are any transactions that you need to dispute on your card, please notify us promptly so that we can help you to submit that dispute accordingly.

How do I activate my debit card?

Virtual cards will be automatically activated after your application has been approved, typically instantly. After your card application has been approved, we will send you an email and at this time you may proceed to make your first deposit into your account.

To activate your physical debit card, please contact Visa Support at 1-833-333-0417.

How do I lock/unlock my debit card?

If you wish to halt transactions on your card without ordering a new one, you can place a temporary lock on your debit card by accessing the “Settings” tab on the menu navigation bar at the bottom of the screen. Locate the button that says “Lock/Unlock card” and toggle the option on or off to lock or unlock your card.

How do I submit a dispute for fraudulent charges?

If you suspect fraudulent activity on your account please contact our team immediately at support@getfursure.com or via live chat using the “Contact Customer Support” button on the Settings menu between the hours of 8 AM and 8 PM CST. When you contact us, please let us know which transactions you wish to dispute and at that time we will review your accounts and help to keep your accounts secure. If you have already filed a fraud claim, please know that we will work as quickly as possible to resolve your claim.

We would also recommend that while waiting to get ahold of us you lock your card through the app by accessing the Settings tab on the menu navigation bar at the bottom of the screen. Scroll to the bottom to locate the button that says Lock Card and toggle the option on or off to lock or unlock your card.

Suspicious emails, texts, and phone calls

If you believe you have received a suspicious email or text message, do not open any attachments, click any links, or respond to the sender in any way. Do not provide the sender with any of your personal contact information or account information. You may forward any suspicious emails or text messages to support@getfursure.com.

If you believe that you have responded to a suspicious email or text message by opening a link or attachment or providing your personal or account information, contact Visa Support immediately at [1-833-333-0417](tel: 8333330417).

> Rewards & Points

Which vets can I redeem points towards?

You may redeem points towards purchases with any licensed vet in the United States. We may also make exceptions for point redemptions towards certain medications like preventatives that are purchased outside of a vet’s office. If you wish to submit a receipt for manual approval, please contact our team via live chat under the Contact Customer Support button in your settings or by emailing us at support@getfursure.com.

What expenses qualify for earning points?

Earn 5X points for every $1 you spend on the your pet and 1X points for every $1 your spend on all other purchases! All pet expenses qualify for earning 5X points such as veterinary care, pet food, pet toys, and more. At times we may request a receipt from your transaction to verify how much was spent on pet products.

Additionally, we are always looking to add special offers and discounts with fan-favorite brands so you can find even more ways to save using the Fursure Card. Check out available offers under the Rewards tab of your Fursure Card app under the Save menu option.

How do I redeem the points that I’ve accumulated?

You may redeem your points right within the Fursure Card app! When you make a purchase for veterinary expenses using your Fursure Debit Card, click on the “Rewards” menu selection at the bottom of the screen. Select the “Redeem” button in the middle of the page to be directed to a list of your previous transactions. Click on the veterinary bill to redeem points to help cover that expense. You will be directed to a confirmation page where you will confirm that you wish to apply your points towards your selected transaction. On this page you can choose how many points to redeem (up to the equivalent dollar amount of the expense) and we’ll deposit that amount in your account, decreasing your points accordingly. Click “Confirm” at the bottom when ready to proceed. Your account will be credited within 14 business days maximum.

Please note that you must have a minimum balance of 500 points in order to redeem.

> Debit card fees

Is there a deposit limit on the Fursure Card?

There is no minimum amount required to deposit onto your Fursure Card. At this time you are able to deposit up to $1,000 per day on the card via transfers from another bank account. There is no daily limit on deposits from an employer (direct deposits), so your employer is able to deposit an unlimited amount into your account.

Are there any transaction fees for using my debit card?

Fursure doesn’t impose any transaction fees when you use your virtual or physical debit card, but some merchants may impose a transaction fee or surcharge. Please confirm any fees with merchants before making purchases.

Is there a fee to withdraw cash from an ATM?

Yes, the fee depends on the provider of the ATM you choose. Fursure will not impose any additional fees beyond those charged by the ATM provider. Please note that ATM withdrawal transactions are not eligible for rewards.

Is there a fee to open a Fursure Card?

There are no fees required to open a Fursure Pet Rewards Debit Card! Simply fill out your application (no credit check required) and receive your free virtual card instantly. You will also be able to order a physical debit card if you prefer, free-of-charge.

> Digital wallets and virtual card

What is a digital wallet?

A digital wallet is a smartphone application that stores information about your physical debit card, allowing you to make purchases at participating merchants.

What is a virtual card?

A virtual card has a unique card number from your physical card, as well as a unique expiration date and CVV2. It can be used for online purchases. A virtual card can be added to mobile wallet (Apple Pay, Samsung Pay, Google Pay) - if added to mobile wallet, it can be used for in-person purchases.

How do I add my card to my digital wallet?

At this time we have not yet added the capability to automatically download your card into your Apple Pay, Google Pay, or Samsung Pay digital wallet, but you may manually accomplish this by manually copying and pasting your virtual card information into your digital wallet by following the steps below:

  1. Click on the “Card” tab on the bottom of your app screen.
  2. Click on the image of your Fursure Card at the top of the screen. You may be prompted to enter in a code for security purposes.
  3. Click on the “Show” button to reveal your card details.
  4. Copy and paste the card details from the in the app to your device’s digital wallet (Apple Pay, Google Pay, or Samsung Pay).

We will soon be adding a feature allowing for you to automatically transfer your card information into your digital wallet. Please contact us via live chat using the “Contact Customer Support” button on the Settings menu or by emailing us at support@getfursure.com if you require any further assistance.

After Apple/Google Pay is Added: After logging onto your account, click on the "Card" tab on the menu selection located at the bottom of the screen. Please select that tab to view your virtual card information. You will see a button in the middle of the page that says "Add to Apple/Google Wallet." Please select this option and follow the steps in your digital wallet to proceed with adding your virtual card to your digital wallet. Please contact us via live chat using the “Contact Customer Support” button on the Settings menu or by emailing us at support@getfursure.com if you require any further assistance.

I am having trouble adding my debit card to my digital wallet.

If you need assistance with linking your debit card with your digital wallet, please reach out to our customer support team via live chat using the “Contact Customer Support” button on the Settings menu or by emailing us at support@getfursure.com if you require any further assistance.

Is Fursure secure and FDIC-insured?

Fursure is a financial technology company and is not a bank. Banking services are provided by Blue Ridge Bank, N.A.; Member FDIC. Blue Ridge Bank, N.A. is secure and insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000.

Is there a credit check required to open a Fursure Card?

There is no credit check required to open a Fursure Card. Simply fill out a quick 2-minute application to apply for your card through the Fursure Card smartphone app. Fursure will request your Social Security Number to confirm your identity. Fursure will not save your Social Security Number. Providing this information will not impact your credit score nor be shared with any other third parties.

About Fursure

About Fursure

Fursure has set out to transform the way that pet owners pay for their pet’s expenses. The Fursure Card allows pet owners to save money and earn rewards on the care that they are already providing for their pets. Pet owners can earn 5X points on pet expenses and 1X points on regular expenses. These points can be redeemed towards qualifying veterinary bills.

Learn More

Find the best pet insurance plans for your furry family member through our Fursure Marketplace!

User Requirements

To register for Fursure Card, you must meet the following requirements:

  1. You must reside in the United States or be a lawful permanent resident of the fifty (50) United States and the District of Columbia.
  2. Be 18 years of age or older.
  3. Have a U.S. physical address or military addresses (APO or FPO)
  4. Have a valid Social Security Number or Tax Identification Number

The Account is only available to individuals for personal, family or household purposes and may not be opened by a business in any form or used for business purposes.

App Not Working or Error Messages

We’re always iterating on our app, so if you encounter any technical issues with using our app or error messages, please don’t hesitate to forward the error message or details regarding the issue to our team via live chat using the “Contact Customer Support” button on the Settings menu between the hours of 8 AM and 8 PM CST or by emailing us at support@getfursure.com. We will definitely bring this to the appropriate department’s attention and work to address this as soon as possible. We greatly appreciate you taking the time to let us know.

Partnership Inquiries

Advertising and Marketing

At this time, Fursure is not engaging in advertising or marketing with external contractors. If you would like to inquire about a specific partnership opportunity, please contact us at hello@getfursure.com.

Veterinarians

Our Fursure Card rewards points for expenses that are tied to veterinary merchant codes. We seek to reward pet owners for all of their pet’s expenses, including veterinary care. If you or your clients have questions or concerns about qualifying pet expenses, please contact us at support@getfursure.com.

Fursure is always looking to partner with licensed veterinarians to help their clients reduce medical costs using the Fursure Card. Fursure also helps our Veterinary Partner’s Clients find the best pet insurance through our Fursure Marketplace. The Fursure Marketplace is a free service that allows pet owners to compare the top pet insurance plans across the leading providers. If you have questions or would like to become a part of our free partnership program, please submit your inquiry at support@getfursure.com.

Contact Us

Have questions or general inquiries that we haven’t addressed here? Please don’t hesitate to contact us via email at support@getfursure.com or by using our live chat using the “Contact Customer Support” button on the Settings menu.

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