If you suspect fraudulent activity on your account please contact our team immediately at email@example.com
or via live chat using the “Contact Customer Support” button on the Settings menu between the hours of 9am and 5pm ET. When you contact us, please let us know which transactions you wish to dispute and at that time we will review your accounts and help to keep your accounts secure. If you have already filed a fraud claim, please know that we will work as quickly as possible to resolve your claim.
We would also recommend that while waiting to get ahold of us you lock your card through the app by accessing the Settings tab on the menu navigation bar at the bottom of the screen. Scroll to the bottom to locate the button that says Lock Card and toggle the option on or off to lock or unlock your card.
If you believe you have received a suspicious email or text message, do not engage. Forward any suspicious emails or text messages to firstname.lastname@example.org
If you believe that you have responded
to a suspicious email or text message by opening a link or attachment or providing your personal or account information, contact Visa Support immediately at [1-833-333-0417](tel: 8333330417).